We are truly excited to recognize Ryan Napier as the October 2022 Jim Ellis Client Champion! Ryan is one of our Audi Atlanta Service Advisors. Ryan was nominated by dealership management.
The Jim Ellis Client Champion award has been presented monthly since 2014 to a Jim Ellis employee who has gone above and beyond to deliver the Jim Ellis Promise to one of our guests. With more than 1,600 employees in the organization, only a small percentage of employees each year receive this honor.
Here is the story behind why Ryan was nominated as the monthly client champion:
A first-time customer recently stopped at Audi Atlanta with a tire emergency while passing through town. Ryan and his staff worked quickly to get the vehicle seen in the shop and have the tire issue remedied. While the vehicle was being worked on, the customer was walking his dog outside when an incident occurred that required the dog receive emergency medical attention.
Ryan took charge of the situation, acquiring a loaner vehicle and transporting the customer and his dog to the closest emergency vet, ultimately having to go to a second vet when the first one was not able to assist. Thankfully, the vet was able to verify that the dog only had a minor sprain and nothing more serious.
Ryan stayed with the customer throughout this unexpected emergency while also staying in touch with the technician working on the customer’s vehicle. The customer was beyond grateful to Ryan for being resourceful and a quick thinker, assisting with something much more important to the customer than his original tire problem.
Congratulations, Ryan Napier! Thank you for delivering a great experience to our clients.